PLANTS
As soon as you receive your plant, if you have any doubts about the plant, take a picture of it and send us an email at: hello@lagreentouch.fr so that we can make a diagnosis
We guarantee our plants for 1 week upon receipt of the plant.
To find out how to care for your plant, you can refer to the care sheet provided with your plant. If it is not present, go to the product sheet for your plant, everything will also be indicated there. Finally, you can also send us an email with a photo of your plant so that we can establish a precise diagnosis.
The plants can stay up to 3 days in the box but not longer, the plants need a minimum light to be able to feed, a lack Prolonged light could harm your plants or even be fatal. Upon receipt of the plant open the box and put it in the light with watering.
TERRARIUM
You don't have a green thumb or you're not often at home? A terrarium does not need maintenance, so it allows you to bring a touch of green to your interior decoration
The terrarium being closed, the temperature of the jar increases and causes the plants to sweat. Water vapor flows over the walls then reaches the root system in the ground and nourishes the plant. The humidity level therefore remains high and it is not necessary to water additionally. Find more information here
Open the 24H terrarium as soon as you receive it at home so that it can acclimate to its new environment, then close it. The following weeks, if there is a lot of condensation on the walls, open it a few hours a day until it stabilizes. Find more information here
Take the moss out of the terrarium and put it in a large bowl of water, it should turn green again after 30 minutes. If this is not the case, it is that it did not have the necessary humidity to develop.
If you can't get the moss out of the terrarium, soak it in water and leave the terrarium open for 24 hours.
If there are large drops of water on the walls of the jar, you must open the terrarium for 1 hour a day to lower the humidity. If that doesn't change anything after a week, you'll have to move it (Is it too close to a wall? Too close to a TV? )
If it's a 'a slight condensation is completely normal, you can leave it closed
Cut the leaves at their base when they touch the sides of the jar. Remove leaves that may have fallen or remove damaged ones. Then leave the lid open a few hours for a good healing of the plants
- Gnats
We advise you to eliminate as many as possible then soak a cloth in lemongrass or basil essential oil and finally gently rub the top of the jar with it.
- Slugs, snails
Remove them so they don't feed on your plants.
- Mealybug, red spider
Pests for your plants and your terrarium! It is absolutely necessary to treat them quickly with black soap
or an insecticide.
Do you notice that a cottony white deposit has settled on your plants or on the soil?
This is a sign of excessive humidity and a lack of light. Remove the mold using a clean cloth and cut the affected leaves, then leave your terrarium open for 48 hours and place it in the light.
Several possible causes:
- Excess or lack of water (if the soil is dry rehydrate the mosses and your composition, on the contrary if your ecosystem is soaked leave the open for a few hours and then close it.)
- Lack of light (if this is the case, move your miniature garden and bring it as close as possible to the window.)
- Brown spots (often caused by a fungus, remove the affected leaves and leave your terrarium open for a few days until the humidity evaporates.)
If you purchased a terrarium from us 1 month ago or less, we can replace your plants free of charge or redo the terrarium depending on the problem encountered.
If it's been more than 1 month or if your terrarium comes from another shop, we can give you an estimate to replace your terrarium on site or by email
If you are not satisfied with the terrarium you have chosen, you have the option of exchanging it or getting a refund within 1 week if the terrarium is intact
<tc>KOKEDAMA</tc>
1. It will bring an exotic, zen, relaxing and obviously green touch to your interior
2. It can live for many years and does not require much maintenance (just bathe the sphere halfway for 5-10 minutes in a large container of water once or twice a week depending on the season)
Appeared in Japan in the 1990s, "koke" means foam & "dama" a ball, a sphere but also something precious. It consists of a sphere of moss filled with clay nutrient substrate, on which rests a plant.
Your kokedama will come with a maintenance guide but it is easy to maintain.
Watering : Water your kokedama when the ball moss begins to dry out or thin out
Frequency : About 1-2 times per week winter and 2-3 times a week in summer.
Method : Alternate misting and watering, directly on the ball moss until it
become well wet
For the Japanese, growing a kokedama and hanging it up is like breaking free from gravity and ascending to divine dimensions of love and peace.
1. Suspended using a string
2. Placed on a decorative object (books, pebbles, etc.) to put it back on
3. Laid flat on a shelf or piece of furniture in a living room, hallway, office...just about anywhere as long as it is exposed to indirect light, away from a source of heat or 'a draft
Upon receipt, take the kokedama out of the box and place it in a bright space without a heat source, away from direct sunlight and wind. If the foam is dry, bathe the sphere halfway in a large container of water for 5-10 minutes, let it soak and then drain for a few minutes.
DELIVERY
Thanks to our delivery calendar, you can choose the delivery date that suits you.
You can track the progress of your GLS or Chronopost package via the tracking number sent to you by email or SMS. It will be communicated to you 24 to 48 hours before delivery.
If you are not at home, don't worry, our carrier will re-deliver to you or drop off your package at a pick-up point near you.
Thanks to the delivery calendar on the basket page, you can choose the date that suits you best.
Concerning the time and the amount of delivery depends on the carrier you choose:
Kokedama and terrariums throughout France
- For GLS
Delivery time is 48 hours and delivery costs are €5.90.
- For Chronopost:
At home, delivery time is 24 hours and delivery costs are €9.50.
At a pick-up point, the delivery time is 24 hours and the delivery costs are €6.50.
Terrarium Il de France
Deliveries on Thursdays and Fridays via Save My Paquet
From €10.00 to €30.00
To err is human, we apologize in advance :) But we always find a solution to satisfy! Please email us a photo of the product received in error and your order number so that we can return the correct product
KIT DIY
With your terrarium kit, you also receive an explanatory guide to make your terrarium step by step. Here, also find all the detailed steps to design your terrarium.
Don't worry, creating a terrarium is accessible to everyone. If you follow the different steps correctly, there will be no problem! Find our tutorial videos on our channel youtube
Plants and moss are guaranteed for 1 week upon receipt of the terrarium kit at your home.
If they are in poor condition, send us a photo at hello@lagreentouch.fr.
Don't worry, creating a terrarium is accessible to everyone. If you follow the different steps correctly, there will be no problem! Find our tutorial videos on our channel youtube
ACCESSORIES
We guarantee our accessories for 1 week (defective, broken, damaged, etc.)
You can exchange it or get a refund within 1 week
SUBSCRIPTIONS
Go to the dedicated platform to manage your subscription
Go to our subscription platform
You will be delivered each month on the date on which you wish to activate your subscription.
You will pay xxxx
Contact our customer service: hello@lagreentouch.fr
Send us a photo of your plant and the month of your subscription to the following address: hello@lagreentouch.fr
You can track the progress of your GLS or Chronopost package via the tracking number sent to you by email or SMS. It will be communicated to you 24 to 48 hours before delivery.
If you are not at home, don't worry, our carrier will re-deliver to you or drop off your package at a pick-up point near you.
1. The plant is packaged in a plastic packaging adapted to its size. Inside there are wedging so that the plant is better maintained throughout the transport and to prevent the soil from scattering inside the package. To maintain the freshness of your plant, they are regularly watered in our workshops before they leave to offer them the best travel conditions.
2. Once the plant is wrapped, we add bubble wrap or craft wrap in order to protect it and prevent it from being damaged during transport.
3. The final step, for our parcels, we use double thickness cardboard that we close carefully with the appropriate tape. Accompanying the parcel, you will find a card