How are our terrariums packaged?
Adapted and secure packaging
We have designed and adapted each shipping box for each of our terrarium models. They all benefit from a specific cardboard, a unique wedge system and recycled cardboard to reinforce our wedges.
How to unpack a terrarium?
Terrarium delivery
Upon receipt of your package, you must open the box as soon as possible and carefully remove the terrarium. Use a pair of scissors to remove the taped part, clean the jar with a clean cloth and place it in a bright space without direct sunlight. Then follow the terrarium maintenance guide.
Quality and trusted carriers
FAQ
As soon as your order is ready to be shipped, you will receive a tracking number from the carrier by email or SMS.
If you are absent when the parcel is delivered, several options are possible:
- Delivered to your neighbors
- Redeposited at the depot and delivered at a later date agreed with you
- Delivery to the relay point closest to you
As soon as you receive the package, take a photo and contact us via the following address: hello@lagreentouch.fr so that we can find a solution together.